GOOGLE REVIEWS DISAPPEARING?
It’s important to remember that Google is a division of Alphabet, Inc., a publicly-traded corporation. Their goal is to provide services and turn a profit. To do so, they spend countless hours trying to thwart spam and spoofing. They really take it so seriously that they reportedly change their algorithms 6X/day. What about your Google Reviews?
GOOGLE REVIEWS SCRUTINY: Google Customer Reviews undergo the same scrutiny as all other services they provide.
SPAMMING AND MANIPULATION ARE PUNISHED: If Google sees any type of spamming or manipulation, your reviews that were deemed suspicious by them will be removed.
GOOGLE DOES NOT PROVIDE NOTICE: They rely on their policies that govern Maps, Google Business Profiles and the Google Store.
REMOVED REVIEWS CAN BE APPEALED: Click on the Support link on your GBP. It may be the “3 dots” next to your Profile Strength.
PROHIBITED CONTENT UNDER GOOGLE POLICY:
- SPAM & FAKE CONTENT
- MISLEADING INFORMATION
- CONFLICTS OF INTEREST
- OFF-TOPIC CONTENT
- RESTRICTED AND ILLEGAL CONTENT
- INCENTIVIZED REVIEWS
- REVIEW GATING
As the Google machines become more and more adept at filtering out reviews that are prohibited, the more reviews you may see removed without warning.
Onward & Upward!
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